Essential Service Update regarding COVID -19

Right throughout the COVID-19 pandemic, Travis Perkins have stuck to our goal of safeguarding our employees whilst still providing a great service to our customers. There have been periodic challenges to navigate with social distancing, self-isolation for key staff where required and the knock-on effects on things like driver availability.

It is worth noting that services in general across the waste industry are in huge demand as we gear up for reopening. This obviously has an impact on all businesses in our sector, including Travis Perkins, where our standard promise is 48 hour delivery but in some locations currently could be slightly longer. Our online ordering process will reflect this where possible to help you manage your projects, and your time.

We are pleased to say that in the overwhelming majority of cases, we have delivered great service and where we have had to change any arrangements we’ve endeavoured to communicate this clearly and promptly to customers. In most of our local areas we can provide consistent delivery and collection of skips, but in selected locations there is a possibility that the collection of your skip once filled may be delayed by a few days. This is due to drivers in our supply chain working very hard to keep up with the service demand.

In the unlikely event that we are unable to fulfil your order we will issue a full refund within 3-5 working days.

We will publish further advice as events demand, but to keep up to date with all issues, please follow us across social media.

Regards

The Travis Perkins Team